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SAMs now has the capability to accept card payments where payment is required for any additional services. Over the next 2 months we will be phasing out accepting cheques and cash.

The July  DNA are disappointing! The number of patients who DNA has remained unchanged this month to GP 22 appointments (3.6 hours - down 3 hours), Nurse Practioner 12 appointments (2 hours - no change), Nurse 30 appointments (7.6 hours - up 1.2 hours) and HCA 51 appointments (8.5 hours - up 2 hours). This means wasted appointments equivalent to almost 3 full days of clinical time lost, less availability for other patients and poor use of clinical staff time. 


Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mr Mark Arnold (m)

Mark as the practice manager is happy to hear your views and suggestions about the services offered by the practice.

Ask to speak to Mark in person at the practice or contact him via email on


Janet - Accounts Administrator

Janet Goodwin

Janet is the financial administrator.

She deals with the practice day-to-day financial issues.

Carol Duggan (f)

Carol is the QOF manager.

She will deal with all day-to-day quality outcomes and contract performance issues.



Nicky is the Reception and Prescribing Manager.

She will deal with all day-to-day reception and prescription issues.

Dawn (f)
Suzanne (f)



Trudi is the office manager and lead medical secretary.

She will deal with day-to-day office and legal/medical enquires.

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