Staff Changes – July 2018
The practice would like to let all of its patients know that there are a number of changes occurring at the practice:
- Dr Okoye has decided to relocate with his family out of the area and will therefore be moving to a new GP Practice in West Kent starting at the beginning of July 2018.
- Dr Tony Onuchukwu has decided to retire from the practice and this will be from the end of June 2018.
- The practice wishes to publicly thank both of the GPs for their hard work and commitment for the patients and the practice over several years.
- The current Practice Manager, Mark Arnold is leaving for a new role outside of the NHS and we wish him all the best for the future. He is being replaced by Acting Practice Manage, Carol Duggan who has worked in the practice for several years.
- A big welcome to Heather, she has joined the practice as Team Lead for Workflow Optimisation, which is part of the Reception Team.
GP On-line services:
We are wishing to register all patients 16 and above for GP on line services. This will allow patients to view parts of their clinical record, book appointments on-line and also request prescriptions. Please let us know your email address.
Starting from July, the practice will be offering:
- Additional pre-bookable nurse appointments from Monday to Thursday from 07:30 to 08:00. This is to improve pre-school and work access.
- The evening service will be amended slightly so that you can see a Doctor on a Wednesday and Thursday evening 18:30-20:00 for pre-bookable appointments.
- There will also be pre-bookable nurse appointments on a Thursday from 18:30 to 20:00.
SAMs now has the capability to accept card payments where payment is required for any additional services. The practice will not be accepting cheques and cash but if this is a difficulty, please discuss with the Practice.
Did Not Attend (DNA) for July 2018
The number of patients who DNA has increased this month to:
- GP: 39 appointments = 6.5 hours – increase of 0.5 hours - £390.00 lost.
- Nurse Practioner: 9 appointments = 1.5 hours – increase of 1 hour - £90.00 lost.
- Nurse: 49 appointments = 12.25 hours – increase of 2.5 hours - £370.00 lost.
- HCA: 29 appointments = 5 hours - down 6 hours - £100.00 lost.
However this still means wasted appointments equivalent to 2 full days of clinical time lost, less availability for other patients and poor use of clinical staff time. Could you afford to lose almost £1,210.00 - the NHS cannot.
Please help to reduce DNA by cancelling any unwanted appointment as early as possible so other patients can have them.
If you want a reminder text please let the practice know your mobile telephone number.
You can phone the practice or use the text "cancel" option if you have received a confirmation appointment text.
If you have any questions or suggestions, please speak to the Acting Practice Manager Carol Duggan in person, by telephone 01233 622474 or email firstname.lastname@example.org.
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