South Ashford Medics - Merger Information
WILLESBOROUGH HEALTH CENTRE AND
SINGLETON HEALTH CENTRE
SOUTH ASHFORD MEDICS
THIS LETTER IS FOR ALL PATIENTS AT THIS ADDRESS WHO ARE REGISTERED AT
SOUTH ASHFORD MEDICS
ST STEPHENS HEALTH CENTRE, ST STEPHENS WALK, ASHFORD TN23 5AQ
Dear Patient or Patient parent/carer/guardian
We are pleased to inform you of upcoming changes to your GP practice which will ensure that the healthcare you receive continues to be responsive, effective and timely.
From March 2019, South Ashford Medics will merge with Willesborough Health Centre, which already runs a branch site at St Stephens Health Centre. This merger will maximise the benefits of working as a larger health organisation whilst keeping all that is best about your current Practice. All staff from South Ashford Medics will remain at St Stephens Health Centre and are committed to ensuring stability and continuity in the care that is provided for you. The new practice will be called Ashford Medical Partnership and unites Willesborough Health Centre, Singleton Health Centre and South Ashford Medics into one entity.
All changes will happen automatically and access to your regular GP will continue as before.
Your registration with South Ashford Medics will automatically transfer to the new ‘Ashford Medical Partnership’, along with your medical records. You will not need to do anything.
If you have an existing repeat prescription, this will continue to be issued as it is now with no action required by yourselves. Please request this in the way you would normally.
Practice telephone numbers, contact details and opening times will remain exactly the same as they are at present.
This letter is for your information only, there is no action required by patients. The transition should not affect the service you receive at the moment, the service will remain accessible and ensure planned improvements are effective and sustainable.
If you have any questions or concerns that are not answered in the Frequently Asked Questions below, then please ring NHS Ashford Clinical Commissioning Group (CCG) on 03000 424144, rather than either of the practices. The CCG is responsible for ensuring that all patients have access to GP practice services in the area.
Sent on behalf of South Ashford Medics and Willesborough Health Centre working together as Ashford Medical Partnership
FREQUENTLY ASKED QUESTIONS
- What difference will this make for me as a patient?
- The practices are determined to maintain family-friendly services despite becoming a bigger organisation. You should see very little change in the services that you receive as a patient. You will continue to see the same staff in the same building. Ashford Medical Partnership is fully committed to enhancing services that are effective and sustainable long-term.
- How can I access the surgery and its services?
- We will undertake a comprehensive review of how the appointments system works. We offer a book on the day triage service whereby a clinician will call you back and assess your needs. In addition to this, some further appointments can be booked online, via telephone or in person. As we do now, we will be offering early morning appointments, late afternoon surgeries and participating in the Ashford Improved Access Scheme which offers evening and weekend appointments.
- There will be no changes to Dr Borhanzahi and his clinical team at the practice. We are pleased to inform you of the addition of a Clinical Pharmacist and an additional Practice Nurse who will be joining the team in early 2019. The clinical team will also be enhanced by Dr A Naky, Dr N Kumta, Dr J Wong, Dr R Hodgkiss, Dr I Varghese, Dr L Ponraja, Dr G Mahapatro, Dr A Thomas, Dr S Harper, Dr R Mahadevaiah and Dr R Fitch.
- What services can I expect?
- We will work hard to ensure continuity of care provision through:
- Urgent conditions / illnesses will be assessed either by telephone or seen on the day
- Access to a clinician within 48 hours
- Online appointment booking
- Online repeat prescriptions
- Text confirmation and reminder of appointments
- The ability to speak to a GP, Nurse Practitioner or Nurse via the telephone
- Planned and coordinated care to minimise the number of times that a patient needs to visit the practice
- Our other clinicians will also be available, including: Nurse Practitioners, Pharmacists and Specialist Nurses
- Will you be making staff redundant?
- No, we will not be making any staff redundant: all staff will work for Ashford Medical Partnership.
- Will I need to ring a different telephone number?
- No, we will keep all telephone lines for all practices – there will be no number changes.
- Will I still be able to have online access?
- Yes, online services will continue to be offered to all patients; however you may have to activate your registration again.
- What should I do about my repeat prescriptions?
- Continue to do exactly the same as you do now, there will be no changes to prescriptions
Extra appointments now available at GP practices in Ashford
From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.
This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.
These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.
Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.
Anyone needing to make an appointment should contact their GP practice in the first instance.
Trained reception staff will know when appointments are available and with which healthcare professional. They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford. Patients should advise the receptionist if they particularly want an evening or weekend appointment.
Please note, these extra appointments will be available for pre-booked care. It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.
We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on firstname.lastname@example.org.
Appointments outside of Normal Working Hours:
The evening service at St Stephens Health Centre will be amended so that you can see a Health Care Professional on a Monday evening under the Improved Access scheme for pre-bookable appointments and nurse appointments on a Thursday from 18:30 to 20:00 under this scheme.
We are also able to book appointment on other evening and weekends for various services at other local practices. Please ask for details.
GP On-line services:
We are wishing to register all patients 16 and above for GP on line services. This will allow patients to view parts of their clinical record, book appointments on-line and also request prescriptions. Please let us know your email address.
AMP has the capability to accept card payments where payment is required for any additional services. The practice will not be accepting cheques and cash but if this is a difficulty, please discuss with the Practice.
Did Not Attend (DNA) for January 2019
The number of patients who DNA has increased this month to:
- GP: 51 appointments = 9 hours
- Nurse Practioner: 5 appointments = 1.25 hours
- Nurse: 40 appointments = 8 hours
- HCA: 35 appointments = 6 hours
However this still means wasted appointments equivalent to nearly 3 full days of clinical time lost, less availability for other patients and poor use of clinical staff time. Could you afford to lose almost £1,500.00 - the NHS cannot.
Please help to reduce DNA by cancelling any unwanted appointment as early as possible so other patients can have them.
If you want a reminder text please let the practice know your mobile telephone number.
You can phone the practice or use the text "cancel" option if you have received a confirmation appointment text.
If you have any questions or suggestions, please speak to the Practice Manager Lois Cavallaro in person, by telephone 01233 622474 or email email@example.com.
Find health help with NHS website and app
The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.
Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have a sprained ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.
New features available on the Apple & Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.
Health Help Now lists common symptoms for people of all ages and helps you finds the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location & directions.
Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.
Why not download it to your device now so you have it to hand when you need it?
If you don't have internet access, or if you need medical help fast but it isn't a 999 emergency, dial 111