Medicines & Healthcare Regulatory Agency -Patient Information
Please read the attached document which highlights an issue with 15 batches of cough syrup which are being recalled as a precautionary measure.
Cough Syrup Patient Information
The practice would like to let all of its patients know that there are a number of changes occurring at the practice:
Dr Obi Okoye has decided to relocate with his family out of the area and will therefore be moving to a new GP practice in West Kent starting at the beginning of July 2018.
Dr Tony Onuchukwu has decided to retire from the practice and this will be from the end of June 2018.
The practice wishes to publicly thank both of the GP's for their hard work and commitment for the patients and the practice over several years.
The practice is pleased to announce that Dr Hari Gunaganti joined the practice from the beginning of June as a full time GP partner.
In July, his wife Dr Malar Gunaganti who works in the practice already will also become a GP partner and after the summer holidays will also become full time.
The current Practice Manager Mark Arnold is leaving for a new role outside of the NHS and we wish him all the best for the future. He is being replaced by Acting Practice Manager Carol Duggan who has worked in the practice for several years.
A big welcome to Heather Hall as a Team Lead for Workflow Optimisation which is part of the Reception Team.
The practice is also looking for 2 new receptionists at 16-24 hours PW. If anyone is interested please submit CV to firstname.lastname@example.org The advertisement is due to close 04.07.2018 on JobCentrePlus website but may close earlier if we have sufficient candidates to interview.
If any patient has any questions, comments or concerns please can they contact Carol Duggan as the Acting Practice Manager.
Safer Internet Day (SID) on Tuesday 06.02.2018 was organised by the joint Insafe/INHOPE network, with the support of the European Commission*, each February to promote the safe and positive use of digital technology, especially among children and young people. Celebrated on the second day of the second week of the second month, each year on Safer Internet Day millions of people unite to inspire positive change and raise awareness of online safety issues and participate in events and activities right across the globe.
Safer Internet Day aims to reach out to children and young people, parents and carers, teachers, educators and social workers, as well as industry, decision makers and politicians, to encourage everyone to play their part in creating a better internet.
The practice supported this campaign on the day and wanted to retain it as "news" for our website users. Further information can be found at:
Global campaign for Safer Internet Day at www.saferinternetday.org.
UK campaign for Safer Internet Day at www.saferinternetday.org.uk
This is a means to remind you of any appointments you have made.
Please let us know your most up to date mobile telephone number.
GP on line services:
We are wishing to register all patients 16 and above for GP on line services. This will allow patients to view parts of their clinical record, book appointments on-line and also request prescriptions.
Please let us know your email address.
If you are a carer or are cared for the practice would like to know so that we can support you better.
Please let us know your details and contact telephone numbers and email address.
Starting from July, the practice will be offering:
Additional pre-bookable nurse appointments from Monday to Thursday from 07:30 to 08:00. This is to improve pre school and work access.
The evening service will be amended slightly so that you can see a Doctor on a Wednesday and Thursday evening 18:30-20:00 for pre-bookable appointments. There will also be pre-bookable nurse appointments on a Thursday from 18:30 to 20:00.
Can patients inform the receptionist if they want to speak to a receptionist concerning matters of a sensitive or private nature and they will arrange to do this somewhere more appropriate.
SAMs now has the capability to accept card payments where payment is required for any additional services. The practice will not ordinarily now take cheques and cash but if this is a difficulty for a patient, please discuss with the Practice.
The Friends and Family Test is being updated.
If you have a specific comment or point that you wish to make, please contact the practice and ask to speak to Mark Arnold the Practice Manger.
Did Not Attend (DNA) for December 2017
The December DNA was a big improvement so thank you for everyone helping here! If we can continue this and in particular to reduce the nursing DNA that will be a big help to everyone.
The number of patients who DNA has increased this month to:
GP 18 appointments = 3 hours - down 3 hours but still £300.00 lost.
Nurse Practioner 4 appointments = 40 minutes - no change but still £40.00 lost.
Specialist Nurse clinics 2 appointments = 60 minutes - no change but still £100.00 lost.
Nurse 49 appointments = 12.25 hours - no change and £370.00 lost.
HCA 33 appointments 5.5 hours - down 3 hours but still £110.00 lost.
However this still means wasted appointments equivalent to 2.2 full days of clinical time lost, less availability for other patients and poor use of clinical staff time. Could you afford to lose almost £1,000.00 - the NHS cannot.
Please help to reduce DNA by cancelling any unwanted appointment as early as possible so other patients can have them.
If you want a reminder text please let the practice know your mobile telephone number.
You can phone the practice or use the text "cancel" option if you have received a confirmation appointment text.
If you have any questions or suggestions, please speak to the Practice Manager MARK ARNOLD in person, by telephone 01233 622474 or email email@example.com.
New members of staff
We will be welcoming Heather Hall in June 2018.
PATIENT PARTICIPATION GROUP (PPG)
If you would like to complete the PPG questionnaire please open the attached document and either email it to firstname.lastname@example.org or drop it into the practice.
PPG Patient Survey 2017
The PPG have an important role in the practice alongside their excellent fund raising achievements.
The PPG are always looking for new ideas and support and they want you to get involved in supporting the practice
The next PPG meeting date is Thursday 26.07.2018 at 1700 hours at the practice and generally lasts for 1 to 1.5 hours. Come along and get involved!
Opening Hours - find out how and when to see a GP
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Repeat Prescriptions - order your medication online
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register? We welcome new patient to our practice area
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Find health help with NHS website and app
The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.
Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have a sprained ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.
New features available on the Apple & Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.
Health Help Now lists common symptoms for people of all ages and helps you finds the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location & directions.
Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.
Why not download it to your device now so you have it to hand when you need it?
If you don't have internet access, or if you need medical help fast but it isn't a 999 emergency, dial 111
How we keep your records confidential
Everyone working for the NHS has a legal duty to keep information about you confidential.
We have a duty to
§ Maintain full and accurate records of the care we provide to you
§ Keep records about you confidential, secure and accurate
§ Provide information in a format that is accessible to you (i.e., in large type if you are partially sighted).
We will not share information that identifies you for any reason, unless:
· you ask us to do so;
· we ask and you give us specific permission;
· we have to do this by law;
· we have special permission for health or research purposes or
· we have special permission because the interests of the public are thought to be of greater importance than your confidentiality
Our guiding principle is that we are holding your records in
Who are our partner organisations?
We may share information with the following main partner organisations:
§ Strategic Health Authorities
§ NHS Trusts (Hospitals, PCTs)
§ Special Health Authorities
§ Ambulance Service
We may also share your information, with your consent and subject to strict sharing protocols about how it will be used,
- Social Services
- Education Services
- Local Authorities
- Voluntary Sector Providers
- Private Sector
Anyone who receives information from us also has a legal duty to:
KEEP IT CONFIDENTIAL!
How we use your
If you require this leaflet in a different format or you need further information or assistance, please contact:
Insert Practice name and contact details
IG Resources – March 2007
This leaflet explains:
§ Why the NHS collects information about you and how it is used
§ Who we may share information with
§ Your right to see your health records and how we keep your records confidential