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Noticeboard

Practice Closed afternoon of Tuesday 20th November

All Ashford Practices will be closed from 1.00pm on Tuesday 20 November due to staff training. Should you require assistance please dial 111 or in the case of emergencies 999. The Practice will be open as usual from 8.00am on 21 November

Latest News

Book your free flu vaccine

Please contact the surgery to arrange an appointment for your free flu vaccine (should you be eligible):

  • Aged 2-3 years: These patients will require the Nasal Flu Vaccine (LAIV)
  • Aged 4-9 years: These patients will only be offered by the school immunisation team, will be given the Nasal Flu Vaccine. For further information please contact the School Immunisation Service on 0300 123 5205.
  • Aged 10-17 years: Patients are not eligible unless in one of the at risk groups below and will be given the nasal flu vaccine.
  • Aged 18-64 years: Patients are not eligible unless in one of the at risk groups below and will be given the vaccine via injection (Quadrivalent – QIV).
  • Aged 65+: All patients in this age group are eligible for the vaccine. This is a different vaccine to other age groups (Adjuvanted Trivalent Vaccine – aTIV). The practice has been unable to obtain this vaccine from the supplier at present; delivery is expected at the end of October. However, we are working closely with Kamsons Pharmacy in St Stephens Health Centre to ensure that our patients receive the vaccine.

AT RISK GROUPS:

  • Chronic Heart Disease – Congenital and Heart Failure
  • Asthma
  • Bronchitis
  • Cancer Treatment Ongoing
  • Carers
  • Chronic Kidney Disease
  • Chronic Liver Disease
  • Immunosuppressed or patients living with immunosuppressed patient
  • Coeliac Disease
  • COPD
  • Diabetic – type 1 and 2
  • High dose steroid users
  • Learning Disabilities
  • Pregnant - at any stage
  • Obesity – BMI >40
  • Parkinsons Disease
  • Spleen Dysfunction
  • Sickle Cell Disease
  • Stroke

Staff Changes – Summer 2018

The practice would like to let all of its patients know that there are a number of changes that have occurred at the practice:

  • Dr Borhanzahi will be 'Sole Provider' status from August 2018.  This is further to the dissolution of the former partnership.
  • Welcome to Dr Hakim Adetunji who has joined us as a Salaried GP from the beginning of August.  Dr Adetunji undertook the final part of his training here with us at SAMs.  He has now qualified and will be here 4 days per week.
  • Welcome to Dr Kele Wogu who has been a regular locum GP at the practice and has now joined us as a long-term locum for three days per week.
  • Welcome to ANP Simon Wangoto who has joined us as a permanent staff member and is the Lead Nurse for the Practice. 
  • Dr Okoye has relocated with his family out of the area and has moved to a new GP Practice in West Kent starting at the beginning of July 2018.
  • Dr Tony Onuchukwu retired from the practice from the end of June 2018.
    • The practice wishes to publicly thank both of the GPs for their hard work and commitment for the patients and the practice over several years.
  • Practice Manager, Mark Arnold, has left for a new role outside of the NHS and we wish him all the best for the future.  He is replaced by Acting Practice Manager, Carol Duggan who has worked in the practice for several years.

Extra appointments now available at GP practices in Ashford

 

From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.

 

This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.

 

These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.

 

Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.

 

Anyone needing to make an appointment should contact their GP practice in the first instance.

 

Trained reception staff will know when appointments are available and with which healthcare professional.  They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford.   Patients should advise the receptionist if they particularly want an evening or weekend appointment.

 

Please note, these extra appointments will be available for pre-booked care.  It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.

 

We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on nelcsu.engagement@nhs.net.

Appointments outside of Normal Working Hours:

Starting from July, the practice will be offering:

Additional pre-bookable nurse appointments from Monday to Thursday from 07:30 to 08:00. This is to improve pre-school and work access.

Starting from 1st October: 

The evening service will be amended slightly so that you can see a Paramedic on a Monday evening under the Improved Access scheme for pre-bookable appointments.

There will also be pre-bookable nurse appointments on a Thursday from 18:30 to 20:00 under this scheme.

GP On-line services:

We are wishing to register all patients 16 and above for GP on line services. This will allow patients to view parts of their clinical record, book appointments on-line and also request prescriptions.  Please let us know your email address.

Extended hours:

Starting from July, the practice will be offering:

Additional pre-bookable nurse appointments from Monday to Thursday from 07:30 to 08:00. This is to improve pre-school and work access.

  • The evening service will be amended slightly so that you can see a Paramedic on a Monday evening under the Improved Access scheme for pre-bookable appointments.
  • There will also be pre-bookable nurse appointments on a Thursday from 18:30 to 20:00 under this scheme.

Card payment

SAMs now has the capability to accept card payments where payment is required for any additional services. The practice will not be accepting cheques and cash but if this is a difficulty, please discuss with the Practice.

Did Not Attend (DNA) for October 2018  

The number of patients who DNA has increased this month to:

  • GP: 43 appointments = 7 hours – increase of 1 hour - £420.00 lost.
  • Nurse Practioner: 51 appointments = 5 hours – increase of 4 hours - £510.00 lost.
  • Nurse: 39 appointments = 7.25 hours – increase of 1 hour - £300.00 lost.
  • HCA: 41 appointments = 7 hours - increase of 1 hour - £142.00 lost.

However this still means wasted appointments equivalent to nearly 3 full days of clinical time lost, less availability for other patients and poor use of clinical staff time. Could you afford to lose almost £1,400.00 - the NHS cannot.

Please help to reduce DNA by cancelling any unwanted appointment as early as possible so other patients can have them.

If you want a reminder text please let the practice know your mobile telephone number.

You can phone the practice or use the text "cancel" option if you have received a confirmation appointment text.

If you have any questions or suggestions, please speak to the Acting Practice Manager Carol Duggan in person, by telephone 01233 622474 or email carol.duggan3@nhs.net.

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have a sprained ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple & Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you finds the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location & directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don't have internet access, or if you need medical help fast but it isn't a 999 emergency, dial 111

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

 

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