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Equality Act - Patients

The practice has conducted an audit under the Equality Act 2010 (Replaced DDA) and we would like to know if:

You would like any additional information about your condition that we should be made aware of so that we can make reasonable adjustments placed upon your clinical record? This could be as simple as speaking slowly on the telephone or in appointments to the best way to contact you.

When attending the practice would you need assistance in accessing any of the rooms? As an example, if you are visually impaired, then we can assist you to the room or if you have a hearing problem, then the clinician or staff will come and collect you personally.

Do you need a wheel chair when in the practice as the building does have one?

When at the practice. will you need the practice audio loop device either at reception or in your appointment?

You would like a private room to discuss your situation?

You need a chaperone?

Would you like an interpreter?We ordinarily use the telephone interpreter but an interpreter can be normally be booked with enough notice and this will always be subject to their availability. Alternatively, we do have a number of staff who speak a second language who may be able to help initially.

Do you need any letters in a larger font, please ask?

Do you need any leaflets either in a different language or easy to read format? We will endeavour to get these if available.

Do you have any ideas to help the practice improve its services - if so please let us know?

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